Manage or cancel your subscription

Cancel online

This opens our payment processor's secure subscription page. Enter the email address on your subscription, and you'll get an email with a secure sign-in link or code. Then choose to cancel your subscription and confirm: no reason or call needed. You can also update your card or see your invoices there.

Or cancel by email

Email [email protected] from the address on your subscription and tell us you want to cancel. Any wording and any subject line work. If you write from another address, include the name and email address on the subscription. We cancel within 1 business day and confirm by email. Your cancellation counts from the moment your email reaches us.

What canceling does

• It stops all future charges. To avoid the next one, cancel before your next billing date: it's in your receipts and in the reminder we email before each renewal.
• Your service continues until the end of the month you've paid for. Until then we keep working as usual. If a monthly payment has failed and is being retried, canceling stops the retries and ends your subscription right away: the failed payment isn't charged.
• Then the work stops. We stop re-checking sites, filing new opt-out requests and following up on pending ones. Requests we've already filed stay with the sites that received them, and a removed listing may come back later.
• No fees. Canceling costs nothing.
• No refunds for partial months, except as our Refund & Cancellation Policy says, including our 30-day money-back guarantee on your first payment: email [email protected] within 30 days of that payment and, if it qualifies (once per customer, household, payment method and covered person: Section 6), we refund it in full to your original payment method and end your subscription right away.
• We confirm by email, with the date your service ends. If we ever charge you after you canceled, we refund that charge in full.

Changed your mind?

Until your paid month ends, you can undo the cancellation the same way: online, or by emailing [email protected]. After that, you can start a new subscription at the price in effect at the time.

Switch plans or change your email

The online subscription page doesn't switch plans or change the email address on a subscription. For either, email [email protected] from the address on your subscription. Before we make a change, we email you what will change and when, and we make it once you confirm by replying. Can't use that address any more? Write from your new one: before we move your subscription to it, we check that you're the subscriber and let the old address know.

A switch between Individual and Family takes effect on your next billing date. Nothing is charged for the switch itself; from that date you pay the new plan's monthly price. If you confirm less than 7 days before that date, the switch takes effect on the billing date after it, so the reminder we send before each charge always has the right amount. Moving from Family to Individual ends the other adults' coverage on the date the switch takes effect.